Shipping policy
At AL.EART, we offer worldwide shipping to ensure our products reach you wherever you are. Below are the details of our shipping process.
Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom or made-to-order items may require additional processing time.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Estimated Delivery Time
We provide global shipping, with estimated delivery times varying by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States / Canada | 5-10 business days |
| United Kingdom / Europe | 5-10 business days |
| Australia / New Zealand | 7-12 business days |
| Asia (Japan, South Korea, Singapore, etc.) | 5-9 business days |
| Middle East / UAE | 7-12 business days |
| South America | 8-12 business days |
| Africa | 10-15 business days |
- Delivery times may vary due to customs clearance, local courier delays, or unforeseen circumstances.
Shipping Costs
- Shipping fees are calculated at checkout based on your shipping address and selected shipping method.
- Free shipping is available for orders over $75.
- Any customs duties, taxes, or import fees are the responsibility of the recipient.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Please allow 24-48 hours for the tracking information to be updated.
Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery time, please contact us.
- We are not responsible for delays caused by customs, weather, or courier issues, but we will do our best to assist you.
For any further inquiries, feel free to contact our support team at aleart.onlineshop@gmail.com