Refund policy

At AL.EART, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange items under the following conditions:

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
• Please allow 5-7 business days for the refund to reflect in your account.

Return Policy

Eligibility for Returns & Exchanges

• Items must be returned within 14 days of receiving your order. We believe in providing our customers with the best shopping experience, which is why we’ve set this timeframe to ensure that all returns are in their original, unused condition. We appreciate your understanding.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• We do not accept returns on custom-made, final sale, or discounted items.
• Customers are responsible for return shipping costs, and we recommend using a trackable shipping method to ensure safe delivery.
  

How to Initiate a Return or Exchange

• Contact our customer support at aleart.onlineshop@gmail.com with your order number and reason for return.
• Once approved, we will provide return instructions.
  
• Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.